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Customer Service Supervisor

Company: Oxford Seminars
Wage Comments: TBD
Date Posted: March 25, 2013
Closing Date: April 30, 2013
Position is: FT
Hours Per Week: 40
How To Apply:
Email a cover letter and resume in MS Word compatible format to careers@oxfordseminars.com. Please indicate \"KY Customer Service Supervisor\" in the subject line.
Job Description:

Customer Service Supervisor

Oxford Seminars is searching for a full time Customer Service Supervisor to join the Customer Service team in our Kingston head office.  The Customer Service Supervisor will assist the Manager in the day-to-day operations of the Customer Service & Registrations Department (CSRD), including planning, monitoring and directing.  The successful candidate will liaise between the Customer Service Manager and the CSRD team.

Major Responsibilities

  • Orientation & Training:
    • Provide initial and ongoing support, orientation and training to all team members;
  • Administration:
    • Exercise initiative and creatively problem-solve when unforeseen circumstances occur plus document all details and diligently inform Manager;
    • Ensure retention and documentation in accordance with company policies and procedures;
    • Ensure awareness of and adherence to relevant policies and procedures;
    • Assist Customer Service Manager in establishing plans, budgeting and general administrative tasks;
  • Supervision:
    • Provide coverage for the Customer Service Manager in their absence;
    • Review team’s core responsibilities and tasks on a regular basis to ensure that all information is consistent and up to date;
    • Ensure continuous improvement in all areas to increase customer service and team productivity;
    • Provide feedback and assist Customer Service Manager with performance of team members;
  • Participate in the recruitment process of CSRD team members;

To Apply:

Email a cover letter and resume to careers@oxfordseminars.com . Please indicate “KY Customer Service Supervisor” in the subject line.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

About Oxford Seminars:

Oxford Seminars was founded in 1992 by offering test preparation courses on Queen’s University campus. Today it is a thriving and growing company, offering preparation courses for the LSAT, MCAT, GMAT, and GRE as well as TESOL / TESL / TEFL teacher training certification courses for students wanting to teach ESL abroad. We offer courses year-round in over 100 locations across Canada and throughout the U.S.


Minimum Requirements / Work Experience:
Major Qualifications

University degree;
3 to 5 years customer service related experience in a supervisory position;
Excellent time management and organizational skills;
A well disciplined individual with a very strong work ethic, a broad understanding of business and a desire to be successful;
Outstanding customer service awareness, prioritizing, planning, problem solving and decision making skills;
Ability to build team environment and possess the ability to develop, coach and motivate team members;
Attentive to details and thorough in process;
Knowledge, understanding or experience with LSAT, MCAT, GMAT, GRE tests, TESOL / TESL / TEFL teacher training certification or the private education industry considered a valuable asset.

Education Required:
BA
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