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Director of Sales- (maternity contract)

Company: Rogers Wireless Express
Wage Comments: TBD
Date Posted: February 14, 2013
Closing Date: March 16, 2013
Position is: FT
Hours Per Week: 44
How To Apply:
By email:
Human.resources@wirelessexpress.ca
Job Description:

Talent Management

·         Leading, coaching & development of a high performing sales team capable of exceeding the goals, objectives, and financial targets defined in annual operating budget

·         Manage a regional Sales Management Team

·         Establish performance goals and monitors performance on a continual basis.

·         Provide sales management advice and expertise to assist District Sales Managers with the attainment of planned business results. Coach, mentor and career develop all sales resources.

·         Create training and development plans for District Sales Managers and Retail Sales Consultants

 

Sales Management

·         Conduct analysis to manage sales performance against corporate objectives and market developments.

·         Conduct sales forecasts and weekly and/or monthly status reports

·         Provide accurate, relevant and timely management information on the performance metrics for the business in order to facilitate effective business planning, forecasting, and resource allocation

·         Develop a Sales Plan, based on Rogers quarterly and annual objectives, which incorporates hard and soft metrics for each quarter and annually. It should focus on revenue generation/sales growth and incorporate planned activities with supporting metrics and clear ownership for accountability

·         Maximize sales results; achieve assigned sales quotas and total billed revenue targets; consistent monthly sales.

·         Formulate quarterly bonus plans to encourage sales department staff and maximize the total revenue per sale

 

 

Customer Service

·         Maintain high levels of customer satisfaction by leading the team to drive real and long standing business value. Working with operations.

·         Maintain and develop key alliances with strategic partners

·         Develop, implement and measure training programs to improve customer service, consistently “WOWING” the client

·         Responsible for the achievement of monthly and quarterly Customer Satisfaction Targets (CMP)

·         Coach and mentor sales team to exceed monthly and quarterly CMP targets

·         Act as an ambassador for Wireless Express and the Rogers/FIDO brands, and uphold the values and behaviours of a senior leader in the business and throughout the extended community


Minimum Requirements / Work Experience:
JOB SKILL REQUIREMENTS

EDUCATION & EXPERIENCE
• Undergraduate degree or equivalent experience at a senior level
Equivalent experience includes a minimum of 10+ years of successful sales experience in the IT/telecommunications/retail industry and a minimum 3 years experience managing successful sales teams
• 6-7 years successful sales experience in the telecommunication and/or IT industry or a related customer-focused industry
• Minimum of 5 years of experience directly managing successful District Sales Teams
• Experience with development and execution of strategic sales plans, and customer service programs
• Proven track record of delivering exceptional customer service
• Consistent over performance against targets
• Exceptional experience in motivating and growing a team of high-performers

KNOWLEDGE, SKILLS & ABILITIES
• Strong communication skills: must be able to demonstrate skill in communicating with supervisors and co-workers
• Strong initiative with proven ability to manage multiple tasks, deadlines, large volumes of work and fast-paced environment
• Demonstrated maturity with ability to self manage, organize, prioritize and interact well with others/team
• Strong analytical and problem solving skills
• Demonstrated leadership skills with extensive experience of building and developing highly successful teams within large, complex organizations
• Outstanding communicator; able to effectively articulate the vision, goals and strategic imperatives of the business and act as a enabler for feedback
• Strong and effective decision maker able to review options in a constructive and methodical manner to establish the best course of action for the organization
• Must be a Sales Driver: Detailed understanding of the sales process and a proven track record of achieving sustainable and profitable business results
• Ability to create the environment for success and drive a team to superior performance against stretched targets
• Proven track record of consistent and sustainable performance, exceeding challenging financial targets


Other Job Requirements:
Transportation Required
Shift Work
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